Refund Policy

RETURNS

Our policy lasts 15 days. If more than 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Several types of products are exempt from returns. Perishable items, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases. Additional items that cannot be returned: * Gift cards * Downloadable software products * Some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer. There are certain situations in which only partial refunds are granted: (if applicable)

 

• Book with obvious signs of use * CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Any item returned more than 15 days after delivery. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
• Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There's often some processing time before you see a refund.
• If you've done all of the above and still haven't received your refund, you can contact us at zynareshop@gmail.com.
• Sale items (if applicable) Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
• Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at zynareshop@gmail.com and we will provide you with the steps to return the product, if necessary.
• If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver chose to have the order shipped to them and then give it to you, we will send a refund to the gift giver and they will find out about your return.
• To return your product, please contact zynareshop@gmail.com and we will guide you through the steps. Return shipping costs are your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it may take to receive your exchanged product may vary. If you are shipping an item over $75 or €75 (as applicable), it is recommended to use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.